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Frequently Asked Questions

General

Information/Resources

Technical

General

A: High-performance doors are built with heavy-duty, durable components and are engineered to last in high-cycle environments – in contrast to standard overhead sectional doors.

A: Each door model web page explains for which types of applications and environments each model is best suited; however, the best way to determine the right door for your specific needs is to contact our experienced, knowledgeable sales representatives, who will evaluate your needs and recommend the best door models and options; please contact us here to get connected.

A: Yes. Many high-performance doors are energy efficient since they feature fast opening and closing speeds that help reduce air infiltration. They also have durable weatherseals and other energy-saving features. In many cases, a high-performance door is recommended when it cycles 55 times per day or more, and can be equally or more energy efficient as insulated slower moving doors. Some models also offer insulated panels, providing even greater energy efficiency.

A: High-performance doors are built with heavy-duty, long-lasting components and tend to be initially more expensive than standard overhead doors. However, over time this cost difference pays for itself in the form of reduced maintenance and energy costs and a longer overall life expectancy – providing a better overall ROI.

High-performance doors have several typical characteristics, most often known by their powered operation (vs. manual), high cycle counts (100+ cycles/day) and fast opening speeds (20+ inches per second). High-speed doors are a specialized type of high-performance door, featuring higher rates of opening (minimum of 32 inches per second) and closing (minimum of 24 inches per second) and an auto-timed closing function, among others.

A: Rytec offers a variety of door types designed for a wide range of applications, environments and industry uses, and each model offers unique benefits. Please visit our High Performance Doors or our Industries pages to learn more, then contact us to connect with one of our knowledgeable sales representatives for more details
A: High-performance doors are highly customizable and are typically built to specification to provide the proper fit and operation based on opening area width and height. Also, different models may have specific width and height size limitations. Each model’s web page indicates size availability and/or limits. In some circumstances, larger (or smaller) sizes may be available; in those cases, please contact us to connect with a sales representative or factory staff member for more details.

A: No. Rytec doors are neither fireproof nor fire-rated; such types are specifically designed for those situations.

A: To purchase a Rytec door, please contact your regional sales representative or submit a quote request if you have your specifications. For general inquiries or to find a local Rytec authorized dealer, contact us here.

A: If you are an end customer, you should contact your local installer/dealer to perform routine maintenance or to schedule a service call. If you are a dealer with a question, you can log in here to the Rytec TEC or once you have the door serial number contact our Technical Support department at 800-628-1909 and press 1 or by email: helpdesk@rytecdoors.com.

A: Certain Rytec high-performance door models offer rigid ventilated aluminum slats or fabric screen panels that can help improve air circulation where needed. See our ventilated door options here.

A: Rytec architectural specifications (for architects and construction professionals) are unique and available for all models; they can be found on our Architects page here.

A: There are many different activation options for high-performance doors; the most common mechanisms are pull cords, push buttons and push plates. There are also more automated, higher technology activation types available, such as floor loops and motion detectors, among others. Click here to learn more about activation options.

A: Each model requires proper routine maintenance, as indicated in each Owner’s Manual. High-Performance doors are designed with rugged, durable parts and should last for millions of cycles with minimal maintenance.

A: The most accurate way to determine what size door is needed is to consult a Rytec authorized dealer/installer or a Rytec sales representative who can help determine the best door model and exact dimensions required. Contact us to get connected with one.

A: FDA/USDA and cGMP-compliant doors must meet specific stringent requirements. Rytec compliant door models can be found here.

Information/Resources

A: Warranty information can be found in our Document Resource Center.

A: Your owner’s manual contains warranty information to help you recognize if your door is still under warranty.
A: All architect information, including technical data, drawings, specifications and BIM/Revit files, as well as links to other resources can be found here.
A: If you have already been in contact with us, contact your regional sales representative assigned to you. If you are new to Rytec, please contact us here.

A: Rytec parts must be ordered through an approved local dealer; to find yours please contact your regional sales representative. If you are an approved purchaser, you will have access to our parts web portal which lists a variety of standard replacement parts. You can request access or log in to our parts portal here. For custom parts or to contact the parts department directly, please have the door serial number ready and then call 800-628-1909 and press 2 or email parts@rytecdoors.com.

A: First it is crucial to have the door serial number and then call 800-628-1909 and press 1 for technical support or email helpdesk@rytecdoors.com.

A: Our Technical Education Center (TEC) is an online training and information center that can be accessed from virtually anywhere. You can contact tec@rytecdoors.com to get signed up with a personalized account or click here to log in. We also offer onsite technical training; please contact your regional sales representative for more details and scheduling.

A: If you have forgotten or misplaced your TEC login password, please contact tec@rytecdoors.com for assistance.

Technical

A: All Rytec manuals can be found on their respective website product pages or in our Document Resource Center.

A: The System 4 Controller manual can be found in our Document Resource Center under Ancillary Devices.

A: For detailed information into use, error codes and programming, log in to the Rytec Technical Education Center (TEC) for easy tutorials and problem-solving scenarios. If you do not have a Rytec TEC login and need immediate assistance, please contact our Technical Support team here.

A: To troubleshoot fault codes from a Rytec System 4® Controller or System 3® Controller, log in to the Rytec Technical Education Center (TEC) for information, tutorials and problem-solving scenarios. If you do not have a Rytec TEC login and need immediate assistance, please contact our Technical Support team here.

A: On a Rytec System 4® Controller or System 3® Controller, the F856 error code means ‘Communication Error Mobile Unit to Encoder’. For further assistance in troubleshooting fault codes, log in to the Rytec Technical Education Center (TEC) for easy tutorials and problem-solving scenarios. If you do not have a Rytec TEC login and need immediate assistance, please contact our Technical Support team here.

A: On a Rytec System 4® Controller or System 3® Controller the F831 error code means ‘Disturbed Input/Edge Open’ and that the controller has detected a problem with the reversing edge in the bottom bar of the door. For further assistance in troubleshooting fault codes log in to the Rytec Technical Education Center (TEC) for easy tutorials and problem-solving scenarios. If you do not have a Rytec TEC login and need immediate assistance, please contact our Technical Support team here.

A: On a Rytec System 4 Controller® or System 3® Controller the F060 error code means ‘Door Ajar’. For further assistance in troubleshooting fault codes, log in to the Rytec Technical Education Center (TEC) for easy tutorials and problem-solving scenarios. If you do not have a Rytec TEC login and need immediate assistance, please contact our Technical Support team here.

A: First it is crucial to have the door serial number and then call 800-628-1909 and press 1 for technical support or email helpdesk@rytecdoors.com.